Frequently Asked Questions
Everything you need to know about your MoEa order
What materials are used in MoEa sneakers?
MoEa specializes in bio-based materials. Our sneakers are crafted from vegan alternatives to leather made from fruits and vegetables like apples, grapes, pineapples, and corn.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. You will receive a tracking link as soon as your order ships.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.
Are your products PETA-certified?
Yes, MoEa is a 100% vegan brand. All our products are PETA-Approved Vegan, ensuring no animal products are used in our supply chain or manufacturing process.
How should I clean my bio-leather sneakers?
We recommend using a damp cloth with a bit of mild soap. Avoid machine washing or using harsh chemicals, as these can damage the bio-based fibers of the material.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.